Troubleshoot Monitoring Installation Errors

Elasticsearch Errors

could not determine matching interface

Cause: The DNS is probably not setup correctly on this node.

Solution: Contact your DNS administrator or verify that /etc/hosts and /etc/nssswitch.conf are configured correctly. The etc/hosts file should list the host names and the hosts parameter in /etc/nssswitch.conf should be set to files dns.

Failed to create <esdb directory name>

Cause: There is not enough disk space, configure.sh was not run as the root user, or the index directory path is not valid.

Solution: Complete the following steps and then re-run configure.sh:

• Verify that there is enough disk space.
• Verify that the file system where the index directory will be created is not read-only. See Log Aggregation and Storage for more information on the index directory location.
• If you included the -ESDB parameter, verify that the index directory path uses a valid format: /<existing_directory1>/<existing_directory2>/<new index directory>.

Failed to resolve hostname

Cause: The DNS is probably not set up correctly on this node.

Solution: Contact your DNS administrator or verify that /etc/hosts and /etc/nssswitch.conf are configured correctly. /etc/hosts should list the host names if the DNS database is not updated, and the hosts parameter in /etc/nssswitch.conf should be set to files dns

OpenTSDB Errors

Incompatible asynchbase jar found

Cause:The version of asynchbase installed on this node is not compatible with OpenTSDB.

Solution:Install the correct asynchbase package on each OpenTSDB node. See the EEP release notes to determine the compatibility between package versions.

Failed to install asynchbase Jar file

Cause: There is not enough disk space, the file system is read-only, or configure.sh was not run as the root user.

Solution: Complete the following steps and then re-run configure.sh:

• Verify that you are logged in as the root user or using sudo.
• Verify that there is enough disk space.
• Verify that the file system containing the /opt/mapr/opentsdb directory is mounted as read/write.

Failed to create TSDB tables - need to rerun configure.sh -R or run create_table.sh as $MAPR_USER

Cause: On a secure cluster, this issue usually occurs when you run configure.sh to configure the nodes to use monitoring without first creating user tickets for the root user and the $MAPR_USER.

Solution: Complete one or all of the following steps:

• Verify that you have a user ticket for both root and the $MAPR_USER before running configure.sh or create_table.sh. Run maprlogin print to verify that you have a user ticket for the data-fabric user and the root user. If you need to generate a data-fabric user ticket, run maprlogin password.
• Re-run configure.sh. For example, configure.sh -R -OT <comma-separate list of OpenTSDB nodes> -ES <comma-separate list of Elasticsearch nodes>
• Run ${OTSDB_HOME}/share/opentsdb/tools/create_table.sh to create OpenTSDB tables in the mapr.monitoring volume.

Fluentd Errors

fluentd service not enabled - missing clusterid

Cause: The data-fabric cluster was not up and running before configure.sh was run with the options to configure monitoring.

Solution: Complete the following steps and then re-run configure.sh:

• Verify that the CLDB services is running. If not, start Warden with the following command: service mapr-warden start.
• Verify that the $MAPR_HOME/conf/clusterid file exists.

Collectd Errors

collectd service not enabled - missing clusterid

Cause: The cluster was not up and running before configure.sh was run with the options to configure monitoring.

Solution: Complete one or all of the following steps and then re-run configure.sh:

• Verify that the CLDB services is running. If not, start Warden with the following command: service mapr-warden start.
• Verify that the $MAPR_HOME/conf/clusterid file exists.

Grafana Errors

Failed to pick default data source host

Cause: The OpenTSDB nodes list defined by the -OT parameter was incorrect.

Solution: Check the syntax and the validity of those nodes.

Failed to create scratch config file

Cause: There is not enough disk space, configure.sh was not run as the root user, or the file system was mounted as read-only.

Solution: Complete one or all of the following steps and then re-run configure.sh:

• Verify that you are logged in as the root user or using sudo.
• Verify that there is enough disk space.
• Verify that the file system containing /opt/mapr/grafana is mounted as read/write.

Failed to change the port

Cause: The sed utility failed to edit a port value in the temporary configuration file. This may occur due to issues with file system permissions, disk space, or file corruption.

Solution: Complete the following steps and then re-run configure.sh:

• Verify that the file system containing /opt/mapr/grafana is mounted as read/write.
• Verify that there is enough disk space.
• Re-install the monitoring packages.

Failed to configure ssl for grafana

Cause: The sed utility failed to edit a port value in the temporary configuration file. This can occur due to issues with file system permissions, disk space, or file corruption.

Solution: Complete the following steps and then re-run configure.sh:

• Verify that the file system containing /opt/mapr/grafana is mounted as read/write.
• Verify that there is enough disk space.
• Re-install the monitoring packages.

ERROR: Failed to install grafana warden config file

Cause: There is not enough disk space, configure.sh was not run as the root user, or the file system containing /opt/mapr/grafana is mounted as read-only.

Solution: Complete the following steps and then re-run configure.sh:

• Verify that you are logged in as the root user or using sudo.
• Verify that there is enough disk space.
• Verify that the file system containing /opt/mapr/grafana is mounted as read/write.

Kibana Errors

Failed to configure elasticsearch server URL

Cause: There is not enough disk space, configure.sh was not run as the root user, or the file system containing /opt/mapr/kibana is mounted read-only.

Solution: Complete the following steps and then re-run configure.sh:

• Verify that you are logged in as the root user or using sudo.
• Verify that there is enough disk space.
• Verify that the file system containing /opt/mapr/kibana is mounted as read/write.

Failed to configure ssl for Kibana

Cause: There is not enough disk space or the root user does not have the required directory permissions to create the file in the /opt/mapr/kibana/kibana-<version>/config directory.

Solution: Complete the following steps and then re-run configure.sh:

• Verify that there is enough disk space.
• Verify that the file system containing /opt/mapr/kibana is mounted as read/write.

Kibana logon unsuccessful because Searchguard "Service Unavailable"

Cause: On a slower server, Kibana logons sometimes do not succeed because the Searchguard configuration containing the user names and passwords has not finished loading. You might notice an error like the following in the Elasticsearch MapRMonitoring.log:

[2018-06-30T07:47:15,062][ERROR][c.f.s.a.BackendRegistry  ] Not yet initialized (you may need to run sgadmin)

Solution: Try using the following command to restart Elasticsearch:

maprcli node services -name elasticsearch -action restart -nodes $(hostname -f)