Troubleshooting Overview
HPE Ezmeral Runtime Enterprise depends on the proper functioning and configuration of its underlying components such as hardware, network, security, and external storage. Platform functionality also depends on successful integration with a wide variety of Big Data applications and services, and other enterprise systems. This section describes operational and troubleshooting scenarios for operations and internal customer support teams.
NOTE
Hewlett Packard Enterprise does not provide direct support for
third-party or open source Big Data components; however, Hewlett Packard Enterprise Technical Support can assist with deploying the
platform with these components. It is the customer's responsibility to configure those
components and to ensure that other applications function in the desired configuration
before escalating an issue to Hewlett Packard Enterprise Technical
Support. In addition, Hewlett Packard Enterprise may work with and
provide information to a third-party vendor. If a defect in a third-party component
causes the deployment to perform less optimally, then Hewlett Packard Enterprise will help the customer resolve the solution
with the appropriate vendor or open source. The following articles break down the key platform services and monitoring/alerting hooks. They also provide instructions for diagnosing and correcting common errors.
- Services: These articles help you troubleshoot services and restart services
on Gateway hosts.
- Troubleshooting Services: See Troubleshooting Services.
- Gateway Services: See Gateway Services.
- Basic Troubleshooting: This article contains information on some of the most common issues and solutions. See Basic Troubleshooting.
- Kubernetes issues: These articles describe troubleshooting Kubernetes issues.
- Misc. Kubernetes Issues: See General Kubernetes Application/Deployment Issues.
- Cluster Creation: See Kubernetes Cluster Creation Issues.
- Installation: See Kubernetes Installation Issues.
- Nodes: See Kubernetes Node Issues.
- Node Port Services: See Kubernetes Node Port Service Issues.
- Kubernetes Pods: See Kubernetes Pod Issues.
- Kubernetes Tenant Management: See Kubernetes Tenant Management Issues.
- Web Interface: See Kubernetes Web Interface Issues.
- Issue Resolution: These articles describe how to troubleshoot and correct a
variety of issues across several categories.
- Virtual Node (Container) Issues: See Container Issues.
- DataTap Issues: See DataTap Issues.
- Interface Issues: See Interface Issues.
- Kerberization Issues: See Kerberization Issues.
- Miscellaneous Issues: See Miscellaneous Issues.
- Networking Issues: See Networking Issues.
- Storage Issues: See Storage Issues.
- Upgrade Issues: See Upgrade Issues.
- User Authentication Issues: See User Authentication Issues.